Venture Wild Warranty information

Terms and Conditions for Venture Wild Warranty and Accidental Damage Coverage

Standard 2-Year Warranty
Venture Wild offers a standard 2-year limited warranty on all paddleboards, covering manufacturer defects and structural issues. The warranty applies exclusively to the original purchaser and requires proof of purchase. Coverage includes delamination, seam separation, and material defects that affect performance.
Exclusions:

  • Normal wear and tear
  • Damage caused by misuse, improper storage, or unauthorized modifications
  • Damage from towing, overinflation, or exceeding weight capacity
  • Accidental damage, punctures, or environmental conditions
  • Boards purchased as demos, prototypes, or in "as-is" condition

3-Year Extended Warranty (Paid)
The extended warranty adds three years of coverage beyond the standard 2-year warranty. It covers manufacturer defects and structural issues but excludes normal wear and tear, misuse, incidental damage, and improper maintenance.

Accidental Damage Coverage (Paid 5-Year Plan)
Accidental Damage Coverage offers peace of mind for up to five years, covering non-warranty incidents such as punctures, tears, or damage from impact during normal use.
Coverage Includes:

  • Punctures or tears due to accidental impact
  • Damage caused during transport or storage (with proper handling)
  • Replacement or repair based on the extent of the damage

Exclusions:

  • Intentional damage or neglect
  • Damage from towing or overloading
  • Cosmetic damage (scratches, discoloration, etc.)
  • Loss or theft

Claim Process:

  1. Contact Venture Wild Customer Service with proof of purchase and details of the issue.
  2. Provide photos or videos of the damage for evaluation.
  3. Approved claims will be repaired or replaced at Venture Wild’s discretion.

Additional Terms:

  • Coverage is non-transferable and applies only to the original purchaser.
  • Claims require a processing fee of $50 for accidental damage coverage.
  • Shipping costs for claims are the responsibility of the customer unless otherwise stated.
  • Venture Wild reserves the right to replace the product with an equivalent model if the original is unavailable.

By purchasing Venture Wild products, you agree to these terms and conditions. For questions, please contact support@venturewild.com.